City & County Celebrate 9-1-1 for National Public Safety Telecommunicators Week

The city of Springfield and Greene County officials are honoring the staff that manages the area’s 9-1-1 system during a rescheduled National Public Safety Telecommunicators Week.

The week to honor 9-1-1 related staff is the second week of April, but it was rescheduled because of the COVID-19 outbreak.

“This will be my first National Public Safety Telecommunicators Week as the director. Knowing what this meant to me as a dispatcher really inspires me to help make it as special as it can possibly be in my new role,” Director Kris Inman said in a statement. “Getting the chance to celebrate the best of us, our Telecommunicators, makes this week a true yearly highlight. I’m excited to place the spotlight right where it belongs – on the dispatch floor.”

“Our dispatch center and trained 9-1-1 telecommunicators answer 700-800 calls every day. When those in our community need us, they rely on the ‘first’ first responders on the other end of the phone line,” said Assistant Director J.R. Webb added in a statement. “We receive over 267,000 9-1-1 calls in our county each year with a wide range of emergency situations. We are so very fortunate to have such highly trained and committed staff in our Operations Center, 24 hours a day, seven days a week. I’m honored to be a part of the 9-1-1 profession, the Springfield-Greene County 9-1-1 Department, and the dedicated telecommunicators who serve our community every day.”

In 2019, The Springfield-Greene County 9-1-1 emergency communicators assisted on 267,000 calls, 84 percent of which came from a wireless device. This is an increase in calls because of the institution of “text to 911” being added in 2018.

The department handles all the calls for:

The fire agencies include:

  • Ash Grove Fire Protection District
  • Battlefield Fire Protection District
  • Bois D’Arc Fire Protection District
  • Brookline Fire Protection District
  • Ebenezer Fire Protection District
  • Fair Grove Fire Protection District
  • Logan-Rogersville Fire Protection District
  • Republic Fire Department
  • Springfield Fire Department
  • Strafford Fire Protection District
  • Walnut Grove Fire Protection District
  • West Republic Fire Protection District
  • Willard Fire Protection District

The law enforcement agencies they serve include:

  • Ash Grove Police Department
  • Battlefield Police Department
  • Fair Grove Police Department
  • Greene County Sheriff’s Office
  • Republic Police Department
  • Springfield Police Department
  • Strafford Police Department
  • Walnut Grove Police Department
  • Willard Police Department

The department also takes medical calls that are transferred to CoxHealth or Mercy for EMS dispatch.

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